Refund Policy

At Northridge Sanitation, we take pride in providing reliable and professional septic services. Due to the nature of our work, the following refund policy applies:

Services Rendered

Once a service has been completed, refunds are not provided. Septic pumping and related services are considered complete upon finishing the job on-site.

Customer Satisfaction

If you are not satisfied with the service provided, please contact us within 24 hours. We will make reasonable efforts to address any concerns.

Scheduling & Cancellations

    •    Cancellations must be made at least 24 hours in advance.

    •    Late cancellations or missed appointments may be subject to a service                fee.

Prepaid Services

If a service is prepaid and canceled with proper notice (24+ hours), a full refund will be issued.

Access Issues

If we arrive and are unable to complete the job due to lack of access, incorrect information, or unsafe conditions, a service fee may apply.

Payment Disputes

Any billing concerns should be reported within 7 days of service.